Shipping & Ordering Info

Shipping and Payment Information (and more)...

  • When entering your credit card information, please make sure you use the billing address your bank or credit card company has on file.  Otherwise, our Merchant's Account will decline the transaction.  We have a very high security level on our website to keep the bad guys from shopping with stolen credit cards and an address mismatch will throw up a red flag.
  • The USPS, FedEx and UPS have raised their rates significantly.  We use Shopify to automatically calculates shipping, based on the total weight of an order.  We don't believe in making money off of shipping and sadly, this is something we have no control over.  We don't like it any better than you do. If you feel the shipping is out of line, please don't hesitate to call us. 

SHIPPING INFO - IMPORTANT

  • For our Armed Forces Buyers using APO/FPO/AE/DPO addresses, please select "USPS Priority Mail" on your shipping option at checkout (not international). Enter your zip code and "USA" for your shipping address (not the country you are serving in)
  • FOR LOCAL PICKUP AT OUR WAREHOUSE:  1060 FM 976, Caldwell, Texas  77845.  Please call ahead so we can make sure your order is ready:  979-571-0445.  

  • Postage is based on the total weight of your purchase(s) boxed up and ready to ship out via USPS, UPS or FedEx, not on the item alone. Your shopping cart will allow you to select the speed, price and method of shipping that best suites you and will be automatically calculated by Shopify from the USPS, UPS or FedEx posted rates (not us).  We know sometimes the shipping costs look excessive, but we truly have no control over them. Please check the delivery timeframes with your selected carrier, especially if you are selecting an expedited service.

  • You'll receive a notification once checkout is completed that your package has been shipped, along with your tracking number and a link to the carrier to track your package. Note that this could go into your spam mail, depending on your settings. You can also check on your order by going into your account - date of shipment and the tracking number will be entered at the time of shipping.
  • Shipments will be made within two to five business days of receipt of payment.  On some of our items, we ask our partners to send your order directly to you and they are usually very diligent in getting items shipped out on a very timely basis.  On those rare occasions when we run out of inventory, we will also notify you of the delay.

 

PAYMENTS

*    When entering your credit card information for your order, please make sure your billing address is EXACTLY the same as the one on your monthly credit card statement. There is a separate field for shipping to a different address. Your credit card will not be accepted by the shopping cart if the billing information doesn't match with your card billing address.

*    We reserve the right to use another carrier other than the one you might have selected at the time of placing your order and will notify you of such change and reason.

*    DAMAGE IN TRANSIT:  We cannot be responsible for goods lost or damaged by the carrier.   We package our items very carefully, but once they are out of our hands, we have no control over how it is handled. We can't reimburse you the money for the broken item but we welcome you to select another item on our website of equal value and we will send it to you at our cost.

*    PACKAGE THEFT:  Sadly, we do get reports of packages stolen off of front porches.  We will do everything we can to help you recover it but we have found the most effective way is if the package is showing as having been delivered, take the tracking number to your Post Office and have them track it down for you.  Please tell the folks at the Post Office we have a very distinct logoed label that we affix to each package.

*    Once the package is showing delivered, it is very difficult for us to track it because the USPS will be showing it’s at your front door.

*    On those rare occasions when our shipping software program has a hiccup and doesn't include your shipping costs, we will be in touch with you immediately. We don't have access to your credit card information and will need for you to give that to us so we can charge for shipping.


INTERNATIONAL ORDERS

*    International buyers: All taxes, duties and fees for your country are your responsibility, and are not included in your purchase cost. We have no way of knowing what those fees will be in advance.  If you are sending a package overseas, please email us with the recipient's phone number as it is required on the customs form.